terms & conditions
By using Our Web Site or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions.
No person under the age of 18 years may purchase jewellery on www.dhjewellers.co.uk.
“We” means Henderson & Henderson LTD.
“You” means any person using Our Web Site or placing an order for Goods and Services advertised on Our Web Site.
“Carrier” means any person or business contracted by us to carry Daniel Henderson Jewellery from us to you, whether all or part of the distance. Our designated carriers are Royal Mail Special Delivery and DX.
“Our Web Site” means the entire computing hardware and software installation that is or supports www.dhjewellers.co.uk
“Goods and Services” means any of the diamonds, jewellery and services We offer for sale on www.dhjewellers.co.uk
“Content” means information in any form published on Our Web Site by Henderson & Henderson LTD or any third party with our consent.
OUR CONTRACT WITH YOU
A contract between You and Henderson & Henderson LTD for the sale of Goods and Services will only exist once an order has been accepted, processed and dispatched. Unless we have notified you that we do not accept your order or that you have cancelled it.
Completing the transaction on Our Web Site will result in your order being processed, accepted and the charges displayed being taken. We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and tell you when we aim to dispatch your order. We reserve the right to cancel the contract if the price has been displayed incorrectly.
Your credit/debit card will be charged for the value of the goods dispatched when you place your order.
This does not affect your statutory rights.
PRICING & AVAILABILITY
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen.
Stock permitting, all orders placed on the web are usually dispatched within 5 working days except those specially made to order, personalized or altered to fit. During the busy Christmas period, we will advise you if there are likely to be any delays.
In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives. If we are not able to dispatch your item within 30 days of the date of the order, we shall notify you by e-mail to arrange another date for dispatch.
If it is not possible to dispatch your complete order for a number of items at the same time, then we will notify you with alternative dispatch arrangements.
By law, our goods must meet the following standards:
* Satisfactory quality – Our goods shouldn’t be faulty or damaged when you receive them.
* Fit for purpose – Our goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to us before you agreed to buy the goods.
* As described – Our goods must match any description given to you, or any models or samples shown to you at the time of purchase.
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund – as long as you do this quickly.
This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.
If you are outside the 30-day right to reject, we have the opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not as described.
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.
You’re entitled to a full or partial refund instead of a repair or replacement if any of the following are true:
* the cost of the repair or replacement is disproportionate to the value of the goods or digital content
* a repair or replacement is impossible
* a repair or replacement would cause you significant inconvenience
* the repair would take an unreasonably long amount of time.
If a repair or replacement is not possible, or the attempt at repair fails, or the first replacement also turns out to be defective, you have a further right to receive a refund of up to 100% of the price you paid, or to reject the goods for a full refund.
If you don’t want a refund and still want your product repaired or replaced, you have the right to request that the retailer makes further attempts at a repair or replacement.
The first six months
If you discover a fault within the first six months of having the product that you think may have been there since you purchased the product please let us know.
We will attempt to repair your item for you if the fault is found to have been there since your purchase.
If our attempt at repair or replacement has failed, you have the right to reject the goods for a full refund, or price reduction if you wish to keep the product. If you’d prefer to keep the goods in question, you can request an appropriate price reduction.
YOUR RIGHT TO CANCEL
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
By law, customers in the European Union have the right to withdraw from the purchase of an item within 14 working days of the day after the date the item is delivered. This applies to all of our Goods and Services except for those specially made to order, personalised or altered to fit.
To cancel your purchase within the 14 working day cooling-off period, please complete the Returns Card that comes with your order, package the relevant item(s) securely and return it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned and any delivery charges applied no later than 30 days from the date of receipt.
Please note that you will be responsible for the costs of returning cancelled items to us.
We are confident that you will be delighted with your purchase. If however you are not completely satisfied, you can let us know within 14 days of the date you received the item.
You then have a further 14 days from the date you notify us to return the goods.
We will be more than happy to offer you an exchange or refund provided that the products are returned in their original condition, unworn, with the original packaging.
Exchanges or refunds are not allowed if the Goods have been specially made to order or personalised. Refunds are not given if Goods are returned damaged due to neglect, misuse or general wear and tear.
Our returns policy does not affect your statutory rights.
Refunds or exchanges are not available on earrings due to Health & Safety.
We will cover the cost of returning an item where it is deemed faulty.
All Goods must be returned in their original condition in which you received them, securely packed with the wear tag intact. For your protection, we recommend that you return your item by Royal Mail Special Delivery. When returning items you are strongly recommended to obtain proof of posting and keep it safe. We cannot accept responsibility for parcels lost in transit.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or faulty. We are under no obligation to collect or recover goods from you, but if we do, our costs will be payable by you.
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
PAYMENT AND TAXES
You must pay the full price of your order before we will send any part of it. We accept online payment in a secure environment by credit or debit card. We currently accept PaylPal, Visa, Visa Debit, Visa Electron, Mastercard. All transactions are shown in Great British pounds sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in Great British pounds sterling and are inclusive of VAT at the current rate.
Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency, other than Great British pounds sterling, will be borne by you.
In the case of refunds, we will credit your credit or debit card as soon as possible but in any event no later than 30 days from the date of receipt.
OUR GUARANTEE TO YOU
We endeavour to display all items in our current range on Our Web Site. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case we will notify you as soon as possible.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any times other than the estimated date for delivery.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products shown on Our Web Site is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Using our Site
You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of Our Web Site.
Unless otherwise indicated, Our Web Site and its contents are the property of us and/or our contributors and are protected pursuant to copyright and trademark laws.
You are authorised to download one copy of the material on this website on one computer for your personal, non-commercial use only but you may not in so doing remove or amend any trademark, copyright or other proprietary notice. Subject to the foregoing you may not modify, copy, distribute, republish or upload any of the material on this website without our prior consent in writing. No intellectual property or other rights shall be transferred to you.
You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.
You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
DISCLAIMER & LIMITATIONS OF LIABILITY
Henderson & Henderson LTD do not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Henderson & Henderson LTD nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Henderson & Henderson LTD or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), loss caused by a virus, loss of data, loss of use costs, expenses or other claims for compensation whatsoever even if we have been advised of the possibility of such damages or losses which arise out of or in connection with the use of this website, any website with which it is linked, the supply of the products or their use or resale by you. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary.
While Henderson & Henderson LTD use reasonable endeavours to ensure that the Content on Our Web Site is accurate and up to date, it does not give any warranty as to its accuracy or completeness. Henderson & Henderson LTD will not be responsible for any errors or omissions or for the results arising from the use of such information. You are advised that Content may include technical inaccuracies or typographical errors.
While Henderson & Henderson LTD takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of our Web Site will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
If at any time, Our Web Site contains links to other Internet web sites, we have neither power nor control over any such web site. You acknowledge and agree that Henderson & Henderson LTD shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site. Links are not endorsements by us of any products or services supplied via or referred to in such sites and no information on such sites has been expressly or impliedly endorsed or approved by us.
The entire liability of Henderson & Henderson LTD under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the Goods and Services, except as expressly provided in these conditions.
Henderson & Henderson LTD will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Henderson & Henderson LTD may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Henderson & Henderson LTD.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
CONTENT AND INTELLECTUAL PROPERTY RIGHTS
Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of Henderson & Henderson LTD and / or the other Content provider.
You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.
You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.
These Terms and Conditions and your use of our Web Site shall be governed by and construed in accordance with the law of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish court.
OUR CONTACT DETAILS
If you need to contact us for any reason, you can write to us at:
Daniel Henderson Jewellers
188 Rose St
Registered in England.
Registered Office: Garbutt & Elliot, Arabesque House, Monks Cross Drive, York, Y032 9GW
*Please do not send any returns or correspondence to this address.